Although the liftgate has no inside release mechanism, the liftgate trim panel includes an opening with a snap-in cap that provides access to release the latch in the event of an electrical system malfunction.
It is possible that the handle is stuck in the "open position" which will not allow the hatch to unlock.
I’m happy to assist further over the phone at https://www.6ya.com/expert/jeremy_d728a59f986299fa
Answers & Comments
Although the liftgate has no inside release mechanism,
the liftgate trim panel includes an opening with a
snap-in cap that provides access to release the latch in
the event of an electrical system malfunction.
It is possible that the handle is stuck in the "open position" which will not allow the hatch to unlock.
I’m happy to assist further over the phone at https://www.6ya.com/expert/jeremy_d728a59f986299fa
Thanks this gives us a place to start