Press and hold the power button for fifteen seconds, ignoring any prompts. Does the unit shut off then? If so, release and then press and hold the power button for two or three seconds until it the unit starts to reboot.
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Press and hold the power button for fifteen seconds, ignoring any prompts. Does the unit shut off then? If so, release and then press and hold the power button for two or three seconds until it the unit starts to reboot.