I need some more details to be able to help you. As OutBack Jack said, the OS is important. I would like to know why you can not access the drive normally. If we are talking about Windows and the drive is not recognized in My Computer, you can try with assigning a drive letter from Disk Management (if the drive is seen there). Try uninstalling drivers from Device Manager, restarting the PC and letting the drive to install the drives again. Check the latest firmware updates from the WD web page. Try the drive on another PC or with another cable.
http://support.wdc.com/product/download.asp?groupid=120&lang=en - My Book Essential downloads
http://wdc.custhelp.com/app/answers/detail/a_id/137 - Change drive letter in Windows
Answers & Comments
Hi there,
I need some more details to be able to help you. As OutBack Jack said, the OS is important. I would like to know why you can not access the drive normally. If we are talking about Windows and the drive is not recognized in My Computer, you can try with assigning a drive letter from Disk Management (if the drive is seen there). Try uninstalling drivers from Device Manager, restarting the PC and letting the drive to install the drives again. Check the latest firmware updates from the WD web page. Try the drive on another PC or with another cable.
http://support.wdc.com/product/download.asp?groupid=120&lang=en - My Book Essential downloads
http://wdc.custhelp.com/app/answers/detail/a_id/137 - Change drive letter in Windows
Hope this helps
All depends on what computer you connect it to.
Mac or Windows.
If damaged you may need software tools such as Norton for PC or DiskWarrior for Mac.