Remove book holder at back by pulling it off by hand. Undo the screws visible at the back cover, there's about 4 or 5 or so there. Unclip that centre back panel now screws are out. Remove clear beans cover, remove water tank, lift up the lid to drop grounds direct to brew chamber. Both side lids in open position. Now firmly grip the top cover and try and slide it directly backwards. If it is stuck a firm thump against the front side of the cavity you removed the water tank from while still pulling the top cover backwards will free it up. The sides lift directly upwards to get them off. When replacing the water tank side panel you need the front door open to clear a little spring leg.