The port was broken on mine also. I looked online and found no help so I decided tear it apart since it was broken anyway. There are 6 phillips head screws located under the speaker cover. The black mesh material is glued down so you have to pry it up and then peel. The backing tore on mine so it will be a challenge to actually remove it without damaging it. Once it is off, you can remove the 6 screws and it will open right up. The charger port is located inside a small black box that is held down by 2 screws. Once I got to the little charging port, I found that it had become separated from the circuit board and couldn't be put back on. Not unless you know how to solder or do circuitry. I figure it isn't repairable.