Hi Tanya
I have a short and funny solution??????

When the phone asks for a 4-digit password to unlock it and you forget that password;
1.press "-" button at the top of device
2.now phone want you use security pin(or any name you want call it),this pin is 6 -digit??
3.99% user dont change it so the 6digit pin is "000000"
4.that really the best way for you,yes!!!
When unlocked phone you should go to 1.setting 2.initial setup 3.Use Master reset or Master Clear(this button is same the all factory reset at new mobile, and erase all settings , messages, Galleries and....)

That funny point here is , you can do this method for unlocking all Motorola phone that use 2 model pin or code(4digit and 6digit)!!!!!!!


I hope this answer is helpful for you.
I have solution for capturing phone screens at any mobile with a very very small >[email protected]

A small, diligent engineer
Farivar

Hi Tanya,

In that case you will need to contact your carrier, so they can help you with that.

Regards,

Maya
Motorola Support