Htc touch pro 2 when talking have static and when calling or answering income call I can hear them but they cant hear me. I like my phone & verizon says I need a new phone cause they dont fix phones. I'm not ready to buy a new phone. have only had tis one a year and have taken care of it
Cell Phones - HTC - Touch Pro Smartphone
Answers & Comments
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The HTC Touch Pro 2 is a pretty good phone with only a couple of exceptions. And, the antenna is one of those exceptions. When you hold the phone in your hand while using it, your hand actually covers the antenna - which is not a quality part to begin with. (The antenna - not your hand)
Even repairing the antenna (if that is in fact the problem) can be expensive. From a cost effective standpoint, replacing the phone would be the better option. (I take it that you don't carry insurance for your phone on your Verizon account?)
If you don't carry insurance, there may be an alternative. (This happened to me with a HTC Mogul - Sprint) Note: Keep in mind, I've been in the cellular business since 1979. I'm 50 years old and I don't play when it comes to getting customer service to 'tow-the-line'.
After calling Sprint Customer Service and receiving the same answer you did with Verizon, I informed the Service Rep that since I had no phone that could be used on the Sprint Network, I'd just like to cancel my Sprint account.
I was immediately transferred to another department (a Tier 2 supervisor) where the first question I was asked was, "What do we need to do to keep you as a Sprint customer?"
I told them I had a very expensive defective phone and, as I was unable to use it, I no longer needed Sprint Service. We worked out a deal where I would upgrade my phone to a HTC Touch Pro and Sprint would discount the new phone $200. A new Touch Pro arrived the next day in the mail. (And I sold the defective Mogul on eBay for parts for $50.) In the end, I ended up paying $50 for a new (upgraded) Touch Pro.
Since repairing your phone would cost more than the benefit, I'd suggest contacting Verizon and threatening to cancel your account unless they coughed up a new phone at a greatly reduced discount.
If the phone you have needs costly repair (which wouldn't really fix the problem anyway due to the poor quality of the replacement part - the internal antenna) and you can talk Verizon out of a new phone at a substantial discount (maybe through their upgrade program) I'd try that.