Hi Yvonne

With the smartphone turned on, press and hold the "Power" button
Tap and hold "Power off"
In the Safe Mode prompt, tap "OK". Your smartphone will reboot in safe mode
After the device reboots, the "Safe Mode" label should be present on the screen
To uninstall an app, tap the "Applications" icon while on the home screen
Tap "Settings"
Under "Device", tap "Apps"
Swipe to the "Downloaded" screen
Select the desired application and tap "Uninstall"
Tap "OK" to confirm
To exit safe mode, press and hold the "Power" button > tap "Power off"
Once the smartphone is turned off, press and hold the "Power" button to reboot your device as you normally would