I am having problems with my QuickBooks Pro 2001 program. It will not update and it will not recognize the drives for a restore
The program cannot start the update module, something about an active x control. When I try to restore, it won't recognize the drive for the flash drive, even though I done it before.
Computers & Internet - Intuit - QuickBooks - QuickBooks Pro 2001 for PC
Answers & Comments
To install the Manual update:
- Click the link qbwebpatch.exe above.
- In the File Download window, click Save.
- In the Save As window, choose the location to save the update file.
- If QuickBooks is open, close it.
- Locate and double-click the downloaded qbwebpatch.exe file. If you have difficulty finding the file on your computer, see "Find a file on a computer that is running Windows."
- When the installation is complete, restart your computer.
- Open QuickBooks, and then check the current program release.
- Press F2 to open the Product Information window.
- The first line in this window displays the QuickBooks 2013 version followed by the release number (for example, QuickBooks Premier 2013 Release R12P). If the release number contains R12, then you have successfully installed the latest release.
- Click OK to close the window.
- If using QuickBooks in a multi-user environment, follow the above steps on the other systems. Once each machine has the update, open QuickBooks and log in to the company file as normal.
- http://support.quickbooks.intuit.com/support/ProductUpdates.aspx
for more help visit QuickBooks Online SupportWe would need to know the actual error message it is giving. Sometimes you are dealing with damaged installs, and running Reboot.bat from the program folder will fix it.