Visit http://www2.ncl.com/about/contact-us and choose an option on how to contact NCL (presuming you meant Norwegian Cruise Line when you said "Norwegian cruise ship") directly.
Do not get your hopes up too high as they are not known for great customer service, but at least give it a shot!
Hope this helps.

You should not have to fix a neew watch!

I think your first action should be to contact the shipping line or travel agent and complain.

You should be able to have a refund; any company worth of its salt should replace or refund without any hesitation.