Try this: disconnect the player from the computer, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
Q: When turned on, The WELCOME screen goes on but the unit shuts down after that even with new battery. This may be caused due to damaged firmware but can be recovered by firmware upgrade. Click on the link given below to download the Firmware folder on your computer. When done, refer to file "procedure.doc", a Word file included in the Firmware folder, and follow the procedure to upgrade the Firmware of MP3 player. Download the Firmware folder at
Answers & Comments
Try this: disconnect the player from the computer, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
Q: When turned on, The WELCOME screen goes on but the unit shuts down after that even with new battery.
This may be caused due to damaged firmware but can be recovered by firmware upgrade. Click on the link given below to download the Firmware folder on your computer. When done, refer to file "procedure.doc", a Word file included in the Firmware folder, and follow the procedure to upgrade the Firmware of MP3 player. Download the Firmware folder at