Take the remote to where you bought it and see if it works on the same set there---if new this is covered by the warranty---remote can be tested to KNOW if its the problem or not.
Set could also have a problem with the remote receiver in the front of it being bad or the lens for it being covered.
Answers & Comments
Take the remote to where you bought it and see if it works on the same set there---if new this is covered by the warranty---remote can be tested to KNOW if its the problem or not.
Set could also have a problem with the remote receiver in the front of it being bad or the lens for it being covered.
May be a problem with battery or buy a new one.
it is a brand new tv