I can't put in the 6-digit PC to my new BE365 Schlage. When the lock is idle, I put in the 6-digit code and the lock thinks I'm putting in the 4-digit UC, so it errors out. My 2 default UC codes do not work, either. I performed the factory default reset procedure and still none of the provided codes work. Basically, it seems as if the provided PC and both UC codes do not work
Locks & Locksmithing - Schlage - BE365-PLY BE365PLY626 Satin Chrome Electronic Security...
Answers & Comments
I don't have a direct answer, but here is the contact info you need for customer service:
Schlage Lock Company
Customer Service Department
2119 E Kansas City Rd
Olathe, KS 66061
United States Customer Support
Warranty & Technical Information: 1.888.805.9837
http://consumer.schlage.com/Service-Support/Pages/ContactUs.aspx
Schlage FAQ: http://consumer.schlage.com/Service-Support/Pages/InstallationTroubleshooting.aspx
http://consumer.schlage.com/Service-Support/Pages/FAQ.aspx
Instructions & Manuals: http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx
BE-365 installation & programming PDF: http://consumer.schlage.com/Project%20Documents/P515-858.pdf
i know this is an old post but just in case someone needs an answer, this just happened to me too. The 6 digit code on the instructions is GENERIC, it is not the actual code for your lock. In my case 123456 is the 6 and 1234 is one of the codes so YES, that's why it thinks you're trying to unlock rather than program. Take the lock apart and get the actual programming code OFF THE INSIDE of the deadbolt. That should do it!