Hello, we had the same problem with District 9. If your in uk you need to go to http://www.sharpelectronics.info/Software.aspx, select the sharp bd player make e.d. BDHP21H and select download to your desktop. If you not in uk go to the sharp web site relevant to your country. Once download is complete you need to extract files (they are zipped). In our case there were three files downloded, one being directions, the 2nd the actual software update and the 3rd something th do with version numbers. Once unzipped copy and paste the file ending in .RVP only to your usb/pen drive. Now insert the usb/pen drive into the bd player and follow the set up instructions. IN the case of our bd player (which is a different make to yours) we selected set up, software update and then just followed the directions from there. But probably best you follow the instructions given by sharp on thedownload. Best of luck.