I have a Dyson DC04 Zorbster. Sometimes there is very little suction & the motor runs slower than normal. If I give it a little shake or push down on the bin (my wife tends to give it a kick) the motor then runs fast (normal) and suction increases. Any ideas what is causing this please?
Vacuums - Dyson
Answers & Comments
Hi David, it's Jack at Dyson.
The issue you're describing sounds very unusual. If the motor seems to be changing speed in use, this could suggest a fault with the motor. DC04 is one of our very oldest machines, and unfortunately due to its age we're no longer able to support it with servicing or spares. However, it would be worth giving our experts a call so we can help confirm if the motor is the cause of the issue - and we can also discuss other the options available to you.
When you have your machine to hand, please give us a call on 0800 298 0298. We're available from 8am-8pm from Monday to Friday, and 8am-6pm on weekends. Calls are free from UK landlines.
We'll look forward to speaking to you.
Hi David, thanks for the update, I'm glad you've been able to track down the cause of the issue. DC04 Zorbster originally included a system to disperse Dyson Zorb carpet dry cleaning powder and groom it into the carpet pile. The microswitch would be part of this system. You're welcome to get in touch with our Helpline if you'd like further advice at any point. Best wishes, Jack