There is a ball valve between the wand hose and the base hose. It can get stuck in the "base" mode, which won't then redirect suction to the wand hose. There is a spring under the cup that the open end of the hose rests in. When you release the wand from the holster with the one-touch quick release, that spring pushes the cup up and turns the ball valve to the wand setting.
Unplug the vacuum. Using the one-touch quick release, remove the wand from the holster. Verify that the wand "cup" is indeed in the higher position. Do this by pushing on the bottom of the cup with your finger. It should easily depress. Remove the wand hose from the main unit using the quick disconnect feature. Put your fingers into the hole and feel to the right. You will feel the closed valve, verifying that it is stuck in "base" mode. Using a screw driver, insert the tip at the TOP of this valve and gently pry it downward. This shouldn't take much force. Reassemble the hose wand using the quick connect feature and reholster the wand. Plug in the unit and verify that the base unit has suction. Remove the wand from the holster and verify IT has suction
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If you weren't aware, there is a suction control on the handle... see this you tube video: https://www.youtube.com/watch?v=D8HIi6KDP3w
There is a ball valve between the wand hose and the base hose. It can get stuck in the "base" mode, which won't then redirect suction to the wand hose. There is a spring under the cup that the open end of the hose rests in. When you release the wand from the holster with the one-touch quick release, that spring pushes the cup up and turns the ball valve to the wand setting.
Unplug the vacuum.
Using the one-touch quick release, remove the wand from the holster.
Verify that the wand "cup" is indeed in the higher position. Do this by pushing on the bottom of the cup with your finger. It should easily depress.
Remove the wand hose from the main unit using the quick disconnect feature. Put your fingers into the hole and feel to the right. You will feel the closed valve, verifying that it is stuck in "base" mode.
Using a screw driver, insert the tip at the TOP of this valve and gently pry it downward. This shouldn't take much force.
Reassemble the hose wand using the quick connect feature and reholster the wand.
Plug in the unit and verify that the base unit has suction.
Remove the wand from the holster and verify IT has suction