Hello, Debby -

Did a sales person at Bed, Bath and Beyond really tell you to contact Fixya.com? Or, were you told to contact Hamilton Beach, the manufacturer of your coffee maker?

See the warranty information from Hamilton Beach here:
https://www.hamiltonbeach.com/warranty

This is the link to the Hamilton Beach Contact Us web page:
https://www.hamiltonbeach.com/contact

If you can, I suggest you make a telephone call to speak with a real person about your problem with the coffee maker.

I hope you still have the sales receipt for the coffee maker, to verify it is still covered by warranty.

Best wishes.