In the absence of further details, let's go to the basics, first: is ts battery charged? If not, connect your device to the wall charger and leave it there for a couple of hours. Otherwise, if you are stuck in the i-mate blue screen, you should hard reset your device. To do it, slide your screen to reveal the hardware keyboard. Press and hold both the blue Fn and the green Call buttons, and, whilst keeping them pressed, briefly press the reset pin with the stylus pen. Release the buttons only when a white screen asking for confirmation comes up. Confirm the hard reset procedure by tapping on the left softkey (Yes). Hope you are able to solve your problems soon. Best regards, Carlos
Answers & Comments
In the absence of further details, let's go to the basics, first: is ts battery charged? If not, connect your device to the wall charger and leave it there for a couple of hours.
Otherwise, if you are stuck in the i-mate blue screen, you should hard reset your device. To do it, slide your screen to reveal the hardware keyboard. Press and hold both the blue Fn and the green Call buttons, and, whilst keeping them pressed, briefly press the reset pin with the stylus pen. Release the buttons only when a white screen asking for confirmation comes up. Confirm the hard reset procedure by tapping on the left softkey (Yes).
Hope you are able to solve your problems soon.
Best regards, Carlos