Click start control panel admistrive tools,computer management,device manager scroll down cd dvd rom drives right click you will see options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall make sure that the cd-dvd burner is getting enough power test all leads that are attached to the dvd burner including electical extensions and make sure they have a secure connection or just replace them there might bebad/faulty or if this does not fix the problem it might be a registry problem Close all open programs
Click on Start, Run, and typeregedit and press Enter Click on the plus signs (+) next to the following folders
HKEY_LOCAL_MACHINE
SYSTEM
CurrentControlSet
Control
Class
{4D36E965-E325-11CE-BFC1-08002BE10318}
This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.
Upper Filters
Lower Filters
Upper Filters.bak
Lower Filters.bak If any of the above keys shown in step 4 are listed, right-click on them and choose Delete dont forget to vote hope this helps
Answers & Comments
Click start control panel admistrive tools,computer management,device manager scroll down cd dvd rom drives right click you will see options to update driver,roll back driver,or
select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall
make sure that the cd-dvd burner is getting enough power test all leads that are attached to the dvd burner including electical extensions and make sure they have a secure connection or just replace them there might be bad/faulty or
if this does not fix the problem it might be a registry problem
Close all open programs
Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders
HKEY_LOCAL_MACHINE
SYSTEM
CurrentControlSet
Control
Class
{4D36E965-E325-11CE-BFC1-08002BE10318}
This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.
Upper Filters
Lower Filters
Upper Filters.bak
Lower Filters.bak
If any of the above keys shown in step 4 are listed, right-click on them and choose Delete
dont forget to vote
hope this helps