Try this: Power off the device. Press and hold the Power key for one or two seconds to turn on the device. When the Samsung logo displays, press and hold the Volume down key until the lock screen displays. If the above steps did not work then the last option is to hard reset the phone which will erase everything.
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Try this:
- Power off the device.
- Press and hold the Power key for one or two seconds to turn on the device.
- When the Samsung logo displays, press and hold the Volume down key until the lock screen displays.
If the above steps did not work then the last option is to hard reset the phone which will erase everything.