When I bought this at Target on black Friday, I did not realize the remote was missing. I had a spare universal laying around. Went online for codes and found nothing but codes that didn't work. Bought a low-end one at Target (who refused to give me one after the TV's sold out, said all I could get was a refund but I got a GREAT price on it and didn't want to spend another 150 to replace it.) Low-end remote did not work, returned it and bought a 70 dollar remote and that didn't work either. Got fed up and called Apex, who jerked me around twice before finally telling me there is a special number if you buy it at Target. Called them and they said fax the receipt and serial number and they would mail me a new one. Did this TWICE and never got a remote, called and demanded a supervisor and explained the situation, he ask my name and info and within 5 minutes I had a conformation email with a tracking number. The aim sucks, but it's not the TV, it's the signal on the remote being weak. The supervisor told me there is only 1 universal remote they know of that works with the TV since it is so new. His name is Marcus Chan and his email is [email protected] Hope this helps!!!
I have a programming issue with a universal as well. What I have since discover Apex has declared Chapter 11. Looks like "It is what it is."I have a programming issue with a universal as well. What I have since discover Apex has declared Chapter 11. Looks like "It is what it is."
Answers & Comments
When I bought this at Target on black Friday, I did not realize the remote was missing. I had a spare universal laying around. Went online for codes and found nothing but codes that didn't work. Bought a low-end one at Target (who refused to give me one after the TV's sold out, said all I could get was a refund but I got a GREAT price on it and didn't want to spend another 150 to replace it.) Low-end remote did not work, returned it and bought a 70 dollar remote and that didn't work either. Got fed up and called Apex, who jerked me around twice before finally telling me there is a special number if you buy it at Target. Called them and they said fax the receipt and serial number and they would mail me a new one. Did this TWICE and never got a remote, called and demanded a supervisor and explained the situation, he ask my name and info and within 5 minutes I had a conformation email with a tracking number. The aim sucks, but it's not the TV, it's the signal on the remote being weak. The supervisor told me there is only 1 universal remote they know of that works with the TV since it is so new. His name is Marcus Chan and his email is [email protected]
Hope this helps!!!
I have a programming issue with a universal as well. What I have since discover Apex has declared Chapter 11. Looks like "It is what it is."