Strange. First, make sure that your computer meets all the software's requirements as given on the box. I looked in the User's Guide: the following photo formats are supported: jpeg, tiff, gif, png, bmp, tga, fpx, pcx, pcd. I recommend contacting Individual Software's technical support people at
[email protected]. They helped me to solve my problem. You have to register your product to be able to do so, but it is free, and worth the chance. From: 11407336.