Just sorted this problem out, wife said just b4 leaving for work,oh love the door on the washing machine wont open and theres a red light on,,OMG i thought, as she said she would find the instructions when she gets home, so i got the corless drill out and a big hammer,( not needed,) lol just turned the power off and after 2 mins the door unlocked and was able to get all the clean wifes undearware out, cheers all and hope this helps