Hi! Here's some hint. I presume you are using Windows 7 or higher operating system version. Make sure you are connected to the internet. Detached the pc camera, remove completely the old drivers at Control panel, device manager, camera, so on... Before removing however, please take note if the drivers for the pc camera marked Warning (usually yellow or read exclamation). Now, insert the pc camera again until it is detected when ask to insert cd/dvd driver select online search driver instead let the online intervention do the crawl. Else download the specific driver that matches your pc camera. Take note when installing drivers do not attached the device yet until you are told to do so or when it is finished installing. Try plugging it to other usb ports available. An updated operating system may also solve driver issues. Try also installing the pc camera on other pc-unit with different operating system.