I have tried recharging my fitbit by docking it and it is still blank. I have tried using a pen and pushing the bottom - even turning the fitbit around on the docking and pushing it with a pen but still blank
Facebook Apps - Fitbit - Weight Tracker
Answers & Comments
Hi ltmiya,
Resetting the device to its factory setting will determine if the problem is either a software or hardware failure. In your case, this is a hardware failure ( display issue ). You may try to contact fitbit support at [email protected] to have a service option.
In addition, you may try to reset the device again using the steps below.
1. Place the tracker on the base station.
2. Using a paper clip or a pen, push the button on the bottom of the base station.
3. Now, the tracker should restart and display the firmware version. Sometimes it's FITBIT ver 1.0..
Hope it helps.
Thank you for using FixYa.
Welcome to Fixya
Pushing the hole on the gadget is like resetting the unit. This usually fixed all problems that you might encounter to the unit, just like a reset button on the computer. If you already did that and there is no response from the unit, the problem is more of a hardware/internal issue. You might need to contact the manufacturer for repair or call the store and ask for replacement if it is still under warranty.
Thankl you for using Fixya!
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