I have windows Vista. What do I have to do to install the portable drive? The instructions say open it in "my computer" and double-click on the "click here to start" file, but when I open it there isn't a "click here to start" file. Also, when I plug it in, autoplay does not come up
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Answers & Comments
Please confirm that the drive is indeed plugged into the computer via a USB slot. If so, the installation process should be automatic via Plug n' Play.
When you plug in a removable drive, it generally appears as a new drive in My Computer. For instance, your system drive is C:\ while CD/DVD drives will generally be D:\. In that case, your portable hard-drive will probably be E:\ or a letter further down the alphabet. It doesn't hurt to try opening each drive listed in My Computer. Since you haven't used the portable hard-drive, it should be completely empty (no files or folders inside).
If you can't find it, perhaps security software is interfering. Try disabling any security software you might have installed then plugging in the drive. Afterward go to My Computer and follow the same method outlined above of opening each drive looking for one that is empty or has a few files in it that you've never seen before.
Let me know if I can help you further. However, as mentioned, Windows Vista should install the drive automatically. Afterward you simply have to find it in, "My Computer."