This is a software problem (the configuration of Avid) not hardware. You should go directly to the site of the software manufacturer - http://www.avid.com/services_support/ and http://avid.custkb.com/avid/app/selfservice/search.jsp?DocId=273207&Hilite=breakout+box
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To get the manual you need to contact Laied Telemedia at link below.
http://www.lairdtelemedia.com/contact.asp
This is a software problem (the configuration of Avid) not hardware. You should go directly to the site of the software manufacturer -
http://www.avid.com/services_support/ and
http://avid.custkb.com/avid/app/selfservice/search.jsp?DocId=273207&Hilite=breakout+box
You get what you paid for.