I called Comcast and they had no clue. But I called Sylvania and their reps were FABULOUS!!! Turns out, the TV makers send the cable companies the frequencies for each TV then the cable companies send them to a 3rd party to get the codes written.
This model of TV is new and there is no code written. The rep suggested that we countinue to check back on the Comcast website regularly to see if the code is posted. She said that the sales reps tend to get the info last.
The Sylvania rep anticipates a new code written soon because this is such a prevelant problem.
Answers & Comments
I called Comcast and they had no clue. But I called Sylvania and their reps were FABULOUS!!! Turns out, the TV makers send the cable companies the frequencies for each TV then the cable companies send them to a 3rd party to get the codes written.
This model of TV is new and there is no code written. The rep suggested that we countinue to check back on the Comcast website regularly to see if the code is posted. She said that the sales reps tend to get the info last.
The Sylvania rep anticipates a new code written soon because this is such a prevelant problem.