Report "I purchased a GoVideo DVD Recorder, Model #R6740 and have never used it. Ihad purchased it through QVC when I lived in NJ and my hisband never hooked it up, it was still in the original box when I moved to Tucson, AZ. When we finally settled in (which was last month) my husband removed it from the box and installed it. To our dismay, the unit will not work. It is getting power and shows that on the unit but it will do ABSOLUTELY NOTHING!! I tried calling your Customer Service number several times ( 800-736-7679 ) and your Main phone number ( 480-998-3400 ) and have been unable to reach anyone. Please contact me either by phone ( 520-818-3669 ) or by email ( [email protected] ) as I would like to resolve this matter. I am VERY DISAPPOINTED with the fact that I have never been able to use this unit and feel that it was defective from the beginning. I am also very upset that I am unable to reach anyone, as in the letter that I received with the unit, it assured me that we would receive "White Glove Customer Care" which has not been the case. Sincerely, Penelope G. Consales"