Fixya is a service to help people decide what to do about mechanical and technical problems.
For example:
"I cannot find how to change the battery in my Canon XSE 37 digital camera. Can someone tell me where it is?"
Or, " I need a carrying case for my digital camera, like 'over the shoulder'. Anyone have a source?"
We have no connection to companies to fix ordering, shipping, or public relations problems.
Try contacting that company directly, whoever it is.
God bless your efforts.