Several days ago I found water on floor at refrigerator. Opened left side of refrig and saw water had come from ice maker. At this point there was ice in the tray, but it was apparently melting and this was the source of the water. We first tried using the reset button, but the ice maker didn't respond. A call to Samsung seemed to confirm the unit needed to be replaced, and one was ordered through them. It was installed yesterday, the reset button was used, but nothing happened and no ice was made. We also changed the water filter, even though the change filter light hadn't shown and it was not time to do so. What is our next step?

Refrigerators