We also have this problem. Found this info in the product's Q&A on the website: http://answers.thesource.ca/answers/9026/product/1218694/centrios-centrios-ipod-iphone-clock-radio-white-questions-answers/questions.htm
"Ok. there is a way that you can LOWER the wakeup radio volume. turn on the radio (forget about the alarm right now) and go to the station that you want. when you get to the station, you should be able to press the 'skip/fast forward' button on the remote. when you do this, number 5 should show up beside the station #. When you do this, it lowers the overall volume of every volume level, so now level 19 is equal to volume level 9/10, which for me is loud enough to wake me, but not give me a heart attack! so, now when the alarm goes of, the volume is a lot lower. BUT if you want to wake up to your ipod, this method will NOT work, it will still be up at level 19. so when you turn on your ipod, it will be really LOUD. again, this only works with the radio."
Also if you are waking to ipod and not radio this was in the reviews: "Fooled with it for a bit and discovered that you have to turn down the volume of the iPod first before putting it on the dock. We've tried it a few times just to make sure and it worked every time!!"
Still not a perfect solution, but a great improvement. Hope this helps someone.
Answers & Comments
We also have this problem. Found this info in the product's Q&A on the website: http://answers.thesource.ca/answers/9026/product/1218694/centrios-centrios-ipod-iphone-clock-radio-white-questions-answers/questions.htm
"Ok. there is a way that you can LOWER the wakeup radio volume. turn on the radio (forget about the alarm right now) and go to the station that you want. when you get to the station, you should be able to press the 'skip/fast forward' button on the remote. when you do this, number 5 should show up beside the station #. When you do this, it lowers the overall volume of every volume level, so now level 19 is equal to volume level 9/10, which for me is loud enough to wake me, but not give me a heart attack! so, now when the alarm goes of, the volume is a lot lower. BUT if you want to wake up to your ipod, this method will NOT work, it will still be up at level 19. so when you turn on your ipod, it will be really LOUD. again, this only works with the radio."
Also if you are waking to ipod and not radio this was in the reviews:
"Fooled with it for a bit and discovered that you have to turn down the volume of the iPod first before putting it on the dock. We've tried it a few times just to make sure and it worked every time!!"
Still not a perfect solution, but a great improvement. Hope this helps someone.