Assuming NEW batteries were installed, the gun could be jammed from the start after loading. There is not much that can be repaired for this toy. You can click on the link for product details> http://www.hasbro.com/common/documents/3f4e2ca7206011ddbd0b0800200c9a66/1F42A29A19B9F3691052D4826DE1FF72.pdf You can aslo contact Hasbro 1-800-327-8264 for a replacement.
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Assuming NEW batteries were installed, the gun could be jammed from the start after loading. There is not much that can be repaired for this toy. You can click on the link for product details>
http://www.hasbro.com/common/documents/3f4e2ca7206011ddbd0b0800200c9a66/1F42A29A19B9F3691052D4826DE1FF72.pdf
You can aslo contact Hasbro 1-800-327-8264 for a replacement.