This has happened to me, but i didn't have all the parts on correctly. if the 'case' is not put back on properly and the little nib flush it will not start. it should look exactly like your picture. sounds odd that there would be a problem. i have 3 of them LOVE THEM, (and i have other juicers as well) that we use as a family. I would NOT trade any of them I love them that much. In fact the one my parents bought 33 years ago I still have and it still works ;-) Don't give up, it's an excellent juicer!