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I had the same problem but it works now. Rebooting the computer worked but here are some other possibilities: Possibly a usb problem. Disconnect your printer and other usb devices, then plug your camera in. I had this problem with my printer and my ipod, the devices were conflicting. If this doesn't work, it could be a software problem. Try disconnecting all usb devices, uninstall and reinstall camera software, shut down and restart your computer, then plug your camera in. DON'T connect your camera while installing the software. Do it after installing the software. Also, check your control panel under printers and other hardware (xp, should be similar for Vista), scanners and cameras. If your camera is not listed, connect your camera to your computer via the usb port,choose add an imaging device, then use the wizard to install. If none of these work, you do need to return the camera.