Try a basic reset which won't affect your data. With it off, hold down the power button for 8 seconds, release and then press power button again once firmly. At worst, a factory reset which will erase everything putting it back to how it was new, will resolve the issue. On the back, bottom left, you'll find a small hole. Enter an unfolded paper clip or similar and press down until you hear a click. The kobo will rest itself.
Ok. Now you've said since it was updating I have an idea of what's wrong with it. Was the battery low or did it get turned off whilst updating? Because it sounds like the main operating system has been corrupted. You'll want to go to kobosetup.com, download the software and then plug your e-reader into your computer to set it back up.Ok. Now you've said since it was updating I have an idea of what's wrong with it. Was the battery low or did it get turned off whilst updating? Because it sounds like the main operating system has been corrupted. You'll want to go to kobosetup.com, download the software and then plug your e-reader into your computer to set it back up.
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Try a basic reset which won't affect your data. With it off, hold down the power button for 8 seconds, release and then press power button again once firmly. At worst, a factory reset which will erase everything putting it back to how it was new, will resolve the issue. On the back, bottom left, you'll find a small hole. Enter an unfolded paper clip or similar and press down until you hear a click. The kobo will rest itself.
Ok. Now you've said since it was updating I have an idea of what's wrong with it. Was the battery low or did it get turned off whilst updating? Because it sounds like the main operating system has been corrupted. You'll want to go to kobosetup.com, download the software and then plug your e-reader into your computer to set it back up.
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