I just to the screws out from the bottom of the globe and took the little panel off near the battery panel. The pen is wired in with a rca jack and if we cant find replacement pens for it...it would be easy to replace. Any suggestions
The stylus pen on my Junior Explorer Globe is no longer working. What can I do?
Answer
If the pen suddenly stops working without any physical damage, LeapFrog will replace the pen free of charge. However, we recommend that you try cleaning the pen first. Unplug the stylus pen and wipe both the plug and the jack with a dry cotton swab.
If the pen still doesn't work, send it to:
LeapFrog Enterprises, Inc. Stylus Pen Replacement 563 N. Fairview Street Santa Ana, CA 92703
If the pen was physically damaged (your dog chewed it, your child ripped the cord, etc.) the replacement cost is $5 to cover shipping and handling. There is no need to send the damaged pen back in this case. Simply click Ask a Question above and send email to our Consumer Services team to let us know you would like to order a new pen.
If you have any difficulty removing the pen that isn't working or installing the new pen, please contact our Consumer Services department at 1-800-701-5327 for assistance. The stylus pen on my Junior Explorer Globe is no longer working. What can I do? Answer If the pen suddenly stops working without any physical damage, LeapFrog will replace the pen free of charge. However, we recommend that you try cleaning the pen first. Unplug the stylus pen and wipe both the plug and the jack with a dry cotton swab.
If the pen still doesn't work, send it to:
LeapFrog Enterprises, Inc. Stylus Pen Replacement 563 N. Fairview Street Santa Ana, CA 92703
If the pen was physically damaged (your dog chewed it, your child ripped the cord, etc.) the replacement cost is $5 to cover shipping and handling. There is no need to send the damaged pen back in this case. Simply click Ask a Question above and send email to our Consumer Services team to let us know you would like to order a new pen.
If you have any difficulty removing the pen that isn't working or installing the new pen, please contact our Consumer Services department at 1-800-701-5327 for assistance.
Does anyone know if these replacement stylus pens for the LeapFrog: Junior Explorer Interactive Globe are still available?Does anyone know if these replacement stylus pens for the LeapFrog: Junior Explorer Interactive Globe are still available?
I just solved this by replacing some capacitors in the unit. I found in the globe section there were only 2 capacitors (220uf 10v 85deg). Capacitors have a limited life, and while I know almost nothing about electronics I learned this trick fixing other appliances. Anyway, I replaced the two in the globe and no luck, then since I had a spare I looked in the base section and found one more capacitor matching those I'd bought so I replaced that one and it's working perfectly now, total cost of $2.86. I suspect I only needed to replace the one in the base unit but I'll never know. I hope this helps someone. Opening the globe is a bit tricky so feel free to contact me for help. I can be contacted by the feedback form at www.flowershop.com.au rather than posting my email address to all the spammers of the world. ;)
Answers & Comments
I just to the screws out from the bottom of the globe and took the little panel off near the battery panel. The pen is wired in with a rca jack and if we cant find replacement pens for it...it would be easy to replace. Any suggestions
The stylus pen on my Junior Explorer Globe is no longer working. What can I do?
Answer
If the pen suddenly stops working without any physical damage, LeapFrog will replace the pen free of charge. However, we recommend that you try cleaning the pen first. Unplug the stylus pen and wipe both the plug and the jack with a dry cotton swab.
If the pen still doesn't work, send it to:
LeapFrog Enterprises, Inc.
Stylus Pen Replacement
563 N. Fairview Street
Santa Ana, CA 92703
If the pen was physically damaged (your dog chewed it, your child ripped the cord, etc.) the replacement cost is $5 to cover shipping and handling. There is no need to send the damaged pen back in this case. Simply click Ask a Question above and send email to our Consumer Services team to let us know you would like to order a new pen.
If you have any difficulty removing the pen that isn't working or installing the new pen, please contact our Consumer Services department at 1-800-701-5327 for assistance.
Does anyone know if these replacement stylus pens for the LeapFrog: Junior Explorer Interactive Globe are still available?
I just solved this by replacing some capacitors in the unit. I found in the globe section there were only 2 capacitors (220uf 10v 85deg). Capacitors have a limited life, and while I know almost nothing about electronics I learned this trick fixing other appliances. Anyway, I replaced the two in the globe and no luck, then since I had a spare I looked in the base section and found one more capacitor matching those I'd bought so I replaced that one and it's working perfectly now, total cost of $2.86. I suspect I only needed to replace the one in the base unit but I'll never know.
I hope this helps someone. Opening the globe is a bit tricky so feel free to contact me for help. I can be contacted by the feedback form at www.flowershop.com.au rather than posting my email address to all the spammers of the world. ;)
Try to find the pen in toys r us