Most likely it is a broken 'spider'. That's the 3 armed part that holds the inner drum to the hub. Not uncommon. Can be expensive to fix. Can be done yourself. Check out videos on YouTube or repairclinic or appliancepartspros.
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Most likely it is a broken 'spider'. That's the 3 armed part that holds the inner drum to the hub. Not uncommon. Can be expensive to fix. Can be done yourself. Check out videos on YouTube or repairclinic or appliancepartspros.