If you're in the UK and the product is under 24 months old please return to retailer with proof of purchase for them to send into the engineers to provide inspection / repair required under warranty terms and conditions.
If you're in the UK and the product is over 24 months old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 08:30-17:30 / Fri 08:30-16:30 (Excluding Bank Holidays) Standard charge is 39.99GBP which does include courier collection and delivery.
If you're not in the UK please visit www.maxi-cosi.com and select the country you're in, then select the Contact Us tab on the right side of the screen for your enquiry to be sent to the customer care team in your country who will be able to further assist on resolving the issue.
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If you're in the UK and the product is under 24 months old please return to retailer with proof of purchase for them to send into the engineers to provide inspection / repair required under warranty terms and conditions.
If you're in the UK and the product is over 24 months old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 08:30-17:30 / Fri 08:30-16:30 (Excluding Bank Holidays) Standard charge is 39.99GBP which does include courier collection and delivery.
If you're not in the UK please visit www.maxi-cosi.com and select the country you're in, then select the Contact Us tab on the right side of the screen for your enquiry to be sent to the customer care team in your country who will be able to further assist on resolving the issue.