Meridian phone system call transferring
I am trying to get call transfer disconnect to work with the model M7310 phones. These phones do not have the flash/recall button and have been told it will not work then. I want to be able to transfer incoming calls to an outside line on the fly, only when I want to send them not preprogrammed times. I am curious if I can replace the phones with a different model phone from Nortel that has the recall/flash button? I havent seen one that is available, the processor is a 6x16 unit. I noticed these phones use a standard rj-45 connector and if I swap the whole system(processor and all) I dont want to have to string Cat5e with the ethernet connectors.
Any insight?
ThanksJake
Any insight?
ThanksJake
Lands Phones - NorStar - Meridian M7310 Phone
Answers & Comments
Hi,
Click this http://www.google.com/products?q=meridian+m3820. Hope this could help. Please dont rate me if not satisfied. Thank you
Purchase new phone only good solution.
Actually they do, you just have to learn a couple of new terms.
If you have a manual, look up RECALL or FLASH or LINK. Specifically Feature 70 and FEAT 71. In your spare button set, you probaly have gray buttons labeled CONF/TRANS and LINK. Now you use them depends on how you are transferring calls. Are you on Centrex or do you have 3 way Conference calling from the telco? That's the one where you can establish a 3 way call and hang up and the other two parties stay connected. If you have that, you'll use the LINK button to get second dial tone, dial your number, and press LINK again to establish a 3-way. LINK time is defaulted at 600 mS, and is adjusted in A 4. Misc programming under LINK.
If you don't and want to use the system to conference (using two lines), you'll use the CONF/TRANS button. There may be some disconnect supervision (ie DS cabinet) issues, Supervised/Unsupervised programmnig changes, and transmission losses in conferencing, so your mileage may vary. Best would be maybe to conference with a VoIP trunk or other lossless facility. Anyway, you put the first call on hold, make the second call, then press CONF and the held line to establish a 3-way. At this point, if you have Disconnect Supervision, you can press conference again and leave the call, or put the call on HOLD to keep it on your phone and the other 2 parties can still talk to each other.
I hope this helps. You probably know how to program buttons (FEAT *3) and that procedure will be in your manual. The sytsem programming is in the basic 616 DRx manual and the whole thing is about 300 pages. If you don't have one, you should be able to find the one place that has a free manual (hint Nortel 616 DR5 Installation Guide).
Carl
You can keep it simple by programming the button to do it. FEAT *3 press the button FEAT 71.
Then find that "lost" LINK button :-)
Thanks for the rating.
Carl
If the phones software dosen't support call transfer, all you have to do is set up the process using your telephone service provider.
Give them a call i'm sure they can help you
regards
Http://www.nortel.com/ here you should find everything your looking for
you can also try panasonic that is what i use and they have a varity of phones
http://www.panasonic.com/