Have you checked the troubleshooting steps in this installation guide. Looks like the travel of bolt is not enough. http://www.weiserlock.com/PDFs/install_sheets/pb_eng_install.pdf
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Have you checked the troubleshooting steps in this installation guide. Looks like the travel of bolt is not enough. http://www.weiserlock.com/PDFs/install_sheets/pb_eng_install.pdf