Hi,the problem is as a result of a jam in the operating system of the phone,however,here is the solution to your problem;
1.remove the battery from the phone,after 25 mins re-insert it back and put on the phone.
2.if the problem continues,perform a master reset on the phone.
3.if the problem persists,this is the final solution,the firmware of the phone needs to be flashed and this requires adequate skill and experience which can only be delivered by a phone technician .
Answers & Comments
Hi,the problem is as a result of a jam in the operating system of the phone,however,here is the solution to your problem;
1.remove the battery from the phone,after 25 mins re-insert it back and put on the phone.
2.if the problem continues,perform a master reset on the phone.
3.if the problem persists,this is the final solution,the firmware of the phone needs to be flashed and this requires adequate skill and experience which can only be delivered by a phone technician .
Thanks and take care