Same happened to me. I called the support number in the manual 580-272-0035, and they gave me the reason and the fix. The reason is improperly disconnecting the device from a USB port. This can cause the firmware to be corrupted. The solution is to allow the battery to completely drain, then before connecting to any power source, press the play button for 30 seconds. This resets the firmware. How to properly disconnect from a USB port is on page 17 of the manual and applies to any device.
wait. how do you know when the battery is all drained out? will the screen just turn off? because if we have the same problem (my screen is stuck on the opening word "eclipse" in blue) then this would help tremendously!wait. how do you know when the battery is all drained out? will the screen just turn off? because if we have the same problem (my screen is stuck on the opening word "eclipse" in blue) then this would help tremendously!
Answers & Comments
Same happened to me. I called the support number in the manual 580-272-0035, and they gave me the reason and the fix. The reason is improperly disconnecting the device from a USB port. This can cause the firmware to be corrupted. The solution is to allow the battery to completely drain, then before connecting to any power source, press the play button for 30 seconds. This resets the firmware. How to properly disconnect from a USB port is on page 17 of the manual and applies to any device.
The same to me. Im gonna try this, ill tell you about it later.
wait. how do you know when the battery is all drained out? will the screen just turn off? because if we have the same problem (my screen is stuck on the opening word "eclipse" in blue) then this would help tremendously!
Didn't work :(