The extension is set to "Answer Only Mode" you need to change it to "Record Mode". Here is the link to make the change. https://support.avaya.com/public/index?page=content&id=ADMN101939
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The extension is set to "Answer Only Mode" you need to change it to "Record Mode". Here is the link to make the change.
https://support.avaya.com/public/index?page=content&id=ADMN101939