Ensure the smartphone is running the latest version of BlackBerry Device Software (see http://support.blackberry.com/kb/articleDetail?articleNumber=000016068
If the smartphone is already running the latest version of BlackBerry Device Software, perform a hard reset by removing the battery from the smartphone and reinserting it (see Article - http://support.blackberry.com/kb/articleDetail?articleNumber=000002141
If the issue persists, reload the BlackBerry Device Software (see Article http://support.blackberry.com/kb/articleDetail?articleNumber=000010144
Answers & Comments
Hi George,
- Ensure the smartphone is running the latest version of BlackBerry Device Software (see http://support.blackberry.com/kb/articleDetail?articleNumber=000016068
- If the smartphone is already running the latest version of BlackBerry Device Software, perform a hard reset by removing the battery from the smartphone and reinserting it (see Article - http://support.blackberry.com/kb/articleDetail?articleNumber=000002141
- If the issue persists, reload the BlackBerry Device Software (see Article http://support.blackberry.com/kb/articleDetail?articleNumber=000010144