If the system still has Windows Vista, then HP has a troubleshooting page here.Has the laptop been "downgraded" from Vista to WindowsXP? That's a different problem, but there's a solutions page for that one too -- try here.
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If the system still has Windows Vista, then HP has a troubleshooting page here.
Has the laptop been "downgraded" from Vista to WindowsXP? That's a different problem, but there's a solutions page for that one too -- try here.