My computer will not recognise my Dane-Rlec SoMobile. The power-on light comes on but then nothing. The D-E FAQ is useless. What can I do
Computers & Internet - Dane Elec - DANE-ELEC SoMobile 500GB USB 2.0 Portable SO-MB500UB-CD Hard...
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Answers & Comments
An external storage-device has four major components:
* the USB cable
* the power-adapter
* the disk-drive inside the enclosure
* the USB-to-disk-drive adapter inside the enclosure.
One of these components has failed.
Try a different USB cable.
Try connecting to a different USB port on your computer.
Try connecting to a USB port on a different computer.
Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.
Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.
Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.
Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.
There exist commercial " target="_blank">https://services.seagate.com/index.aspx?lng=en-US for a "no data - no charge" guarantee.
This is a new unit with a 2 year guarantee, and the USB port that I used works wit all my memory sticks
> new unit with a 2 year guarantee
To repeat:
Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.