My dolphin advantage runs for a few minutes in each direction but then stops. When I reset it the impellor runs but the machine does not move, then all stops. What is happening?
Pool & Spa - Dolphin - Maytronics Diagnostic Robot Cleaner
Thank you for posting your question here on Fixya.com. The motor unit inside is probably failing. When the drive motor and/or impeller motor move you can assume the power supply and cable/electric connections are ok. Whether the unit is in or out of warranty you can either send it to a service center (which we are one) or try to repair it yourself. The motor unit for that cleaner is about $400 and when installed by a non-service center does not come with a warranty so you are better off sending it in for a complete diagnosis and estimate. For information about the repair and sending it to a center you can contact Dolphin direct at www.maytronicsus.com or our site at www.arrowpools.net. If this answer does not fix your problem, please comment with additional details prior to rating the answer. Positive feedback is appreciated once your problem is solved! John
Answers & Comments
Thank you for posting your question here on Fixya.com.
The motor unit inside is probably failing. When the drive motor and/or impeller motor move you can assume the power supply and cable/electric connections are ok. Whether the unit is in or out of warranty you can either send it to a service center (which we are one) or try to repair it yourself. The motor unit for that cleaner is about $400 and when installed by a non-service center does not come with a warranty so you are better off sending it in for a complete diagnosis and estimate. For information about the repair and sending it to a center you can contact Dolphin direct at www.maytronicsus.com or our site at www.arrowpools.net.
If this answer does not fix your problem, please comment with additional details prior to rating the answer. Positive feedback is appreciated once your problem is solved!
John