Check the brush roller can be moved by hand & that it is not snagging on something. If it is difficult to rotate remove sole plate by turning the 3 plastic screws to unlock position lift plate off & clean brush roller & check you can turn it after this. If brush roller is free to rotate the chances are the clutch is faulty & will need to be replaced. Go to this site http://dysonmanuals.llc.nu/ It has manuals that cover clutch replacing on all Dyson models.
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Hi.
Check the brush roller can be moved by hand & that it is not snagging on something.
If it is difficult to rotate remove sole plate by turning the 3 plastic screws to unlock position lift plate off & clean brush roller & check you can turn it after this.
If brush roller is free to rotate the chances are the clutch is faulty & will need to be replaced.
Go to this site http://dysonmanuals.llc.nu/
It has manuals that cover clutch replacing on all Dyson models.