Your DC07 is engineered to automatically adjust to different carpet piles and floor surfaces. If you're concerned that it doesn't seem to be doing this as normal, please follow the steps shown in our online support guide to make sure everything is correct with the machine:
If you're still concerned about your Dyson after running through the troubleshooting guide, please get in touch with us directly so we can help - you can call us free on 0800 298 0298 (UK), or 1866MYDYSON (US).
Answers & Comments
Hi there,
Your DC07 is engineered to automatically adjust to different carpet piles and floor surfaces. If you're concerned that it doesn't seem to be doing this as normal, please follow the steps shown in our online support guide to make sure everything is correct with the machine:
http://www.dyson.com/support/help.asp?article=4&product=DC07-SY-HEPA_US
If you're still concerned about your Dyson after running through the troubleshooting guide, please get in touch with us directly so we can help - you can call us free on 0800 298 0298 (UK), or 1866MYDYSON (US).
Kind regards,
Jack
Dyson Online Customer Support